End-to-End Agentic Automation For Business Processes

Native Agentic platform that automates complex manual work others can't automate
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The Enterprise Reality: Spend Up, Productivity Down

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90%
of enterprises report that legacy systems hold back digital transformation (Forrester).
$8B+
is generated annually by Legacy ITSM vendor alone — yet studies show most customers use <40% of its features (Gartner Peer Insights).
70–80%
of IT time is still spent on operations and manual tasks, not strategy (Gartner / McKinsey).
42%
of critical processes rely on undocumented tribal knowledge.
45%
increase in the share of IT operational budgets going to outsourcing between 2022 and 2023. Even with massive outsourcing spend, companies still rely heavily on manual workflows and legacy systems.

Cenna: A Single Platform That Automates End-to-End

Enterprises patch together systems of record, RPA, chatbots, knowledge graphs, and outsourced services — but the last mile is still left to humans
Diagram showing features of adaptive automation including system of action, end-to-end execution, manual work elimination, real-time capture, multi-agent resolution, living knowledge graph, supports legacy systems, unlocks productivity, and unified agentic platform.

Today’s Approach: 5 Tools

Systems of Record
(Legacy ITSM, CRM) → track tickets, don’t execute
Outsourced Services
Rising spend, manual effort shifted outside
Knowledge Graphs
Static documentation, disconnected from execution
RPA Bots
Brittle scripts, narrow automation, break with changes
Chatbots & Agent Startups
Deflect tickets, escalate complex work or leave you to build workflows
Result
Still dependent on people for forms, data pulls, and process handoffs

With Cenna: One Platform

System of Action
Executes business processes end-to-end
Unified Agentic Platform
Single pane of glass, eliminates manual work
Living Knowledge Graph
Captures tribal knowledge in real time
Adaptive Automation
Handles browser, desktop, and legacy systems
Multi-Agent Resolution
Completes processes without handoffs
Result
Manual work eliminated, silos broken, productivity & revenue/employee unlocked

Cenna automates what others can’t — delivering outcomes across IT, HR, Finance, and Compliance

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Trust & Transparency
Cenna is built to enhance, not replace, enterprise systems. Every action is tracked, auditable, and aligned with your governance requirements.

Automates Actual Manual Work

Solution

Goes beyond APIs and scripts by automating through the web interface and computer use — filling forms, gathering data, generating reports.

Outcome

Eliminates thousands of hours of repetitive work still done by humans today.

Legacy & Cross-Department Automation

Solution

Works across legacy apps and modern SaaS, stitching business processes across IT, Finance, HR, and Compliance.

Outcome

Breaks silos, accelerates onboarding/offboarding, compliance reviews, and finance close.

Enterprise Knowledge Graph – Capturing Institutional & Tribal Knowledge

Solution

Builds knowledge from every execution, capturing context and eliminating tribal dependencies.

Outcome

Business processes get faster and smarter with each run — no more “only one person knows how to do it.”

End-to-End Resolution, Not Chatbots

Solution

Multi-agent system that executes complete business processes — not just answering questions or routing tickets.

Outcome

Requests resolved in minutes instead of days; IT is no longer the bottleneck.

Enterprise-Ready Deployment

Solution

Fully containerized to run in your cloud, with enterprise-grade governance, security, and compliance.

Outcome

CIOs get automation power without data leaving their environment.

Forward-Deployed Partnership

Solution

Cenna teams integrate deeply with your environment and business processes.

Outcome

Faster time-to-value, no brittle one-size-fits-all setup. Our world-class engineers and researchers are forward-deployed to own the outcome alongside you.

Deep Operational Insights

Solution

Real-time analytics of tickets, business processes, and automation opportunities.

Outcome

CIOs know where to focus AI first — maximizing ROI and impact.

Cenna Differentiation

Intelligence That Scales with Trust
Cenna uses Small Language Models (SLMs) purpose-built for enterprise automation — faster, cheaper, and more reliable than generic AI.
Low hallucinations
Accuracy CIOs can trust in production.
Cost-efficient at scale
Affordable to run across thousands of processes.
Captures tribal knowledge
Every run enriches a knowledge graph.
Learns over time
Processes get smarter with use, unlike brittle RPA scripts.
Ticket statistics showing 1512 tickets autonomously managed and Cenna agents resolving 56% of tickets successfully.Blue card showing SLA Compliance at 98.8% with a 1% increase indicator.Chat between Cenna Analyst Assistant and HR Agent showing progress logs with Ingest Exit Ticket from Gusto succeeded, and Decommission Github and Microsoft 365 accounts in progress.
Automates the Work Others Can’t
Cenna doesn’t stop at routing tickets or answering questions. It completes the work — filling forms, pulling reports, updating records, and navigating legacy apps.
Executes real processes
Not just chat or ticket deflection.
Works with legacy systems
Browsers, desktops, and apps without APIs.
Crosses silos
Automates end-to-end processes across IT, Finance, HR, and Compliance.
ROI Without the Build Burden
Cenna eliminates the wasted time of trying to build automations yourself. Our forward-deployed engineers embed with your team and deliver working processes fast.
Forward-deployed engineering
Hands-on delivery, not just software licenses.
Faster time to value
High-impact processes automated in weeks, not months.
Real execution
We automate processes for you, not just hand over playbooks.
Enterprise-Grade by Design
Cenna is built to run inside large, regulated organizations — secure, compliant, and auditable from day one.
Runs inside your stack
Fully containerized deployment in your cloud or data center.
Meets compliance standards
SOC 2, ISO 27001, HIPAA-ready by design.
Enterprise integrations
SSO, IAM, monitoring, and logging out-of-the-box.
Auditability
Every agent action logged and reviewable for governance.
Works With Your Stack, Not Against It
Cenna doesn’t ask you to rip and replace systems. We automate on top of the stack you already have — modern or legacy.
No disruption
Leverage existing IT, Finance, HR, and Compliance systems.
Extends value
Makes current technology investments more productive.
CIO-friendly
Focus on solving problems, not forcing migrations.
Intelligence That Scales with Trust
Cenna uses Small Language Models (SLMs) purpose-built for enterprise automation — faster, cheaper, and more reliable than generic AI.
Low hallucinations
Accuracy CIOs can trust in production.
Cost-efficient at scale
Affordable to run across thousands of processes.
Captures tribal knowledge
Every run enriches a knowledge graph.
Learns over time
Processes get smarter with use, unlike brittle RPA scripts.
Ticket statistics showing 1512 tickets autonomously managed and Cenna agents resolving 56% of tickets successfully.Blue card showing SLA Compliance at 98.8% with a 1% increase indicator.Chat between Cenna Analyst Assistant and HR Agent showing progress logs with Ingest Exit Ticket from Gusto succeeded, and Decommission Github and Microsoft 365 accounts in progress.
Automates the Work Others Can’t
Cenna doesn’t stop at routing tickets or answering questions. It completes the work — filling forms, pulling reports, updating records, and navigating legacy apps.
Executes real processes
Not just chat or ticket deflection.
Works with legacy systems
Browsers, desktops, and apps without APIs.
Crosses silos
Automates end-to-end processes across IT, Finance, HR, and Compliance.
ROI Without the Build Burden
Cenna eliminates the wasted time of trying to build automations yourself. Our forward-deployed engineers embed with your team and deliver working processes fast.
Forward-deployed engineering
Hands-on delivery, not just software licenses.
Faster time to value
High-impact processes automated in weeks, not months.
Real execution
We automate processes for you, not just hand over playbooks.
Enterprise-Grade by Design
Cenna is built to run inside large, regulated organizations — secure, compliant, and auditable from day one.
Runs inside your stack
Fully containerized deployment in your cloud or data center.
Meets compliance standards
SOC 2, ISO 27001, HIPAA-ready by design.
Enterprise integrations
SSO, IAM, monitoring, and logging out-of-the-box.
Auditability
Every agent action logged and reviewable for governance.
Works With Your Stack, Not Against It
Cenna doesn’t ask you to rip and replace systems. We automate on top of the stack you already have — modern or legacy.
No disruption
Leverage existing IT, Finance, HR, and Compliance systems.
Extends value
Makes current technology investments more productive.
CIO-friendly
Focus on solving problems, not forcing migrations.

The Agentic Platform:
Purpose-Built for Enterprise Automation

(01)

Enterprise Knowledge Graph

Technology
Dynamic graph that learns from every execution, capturing institutional and tribal knowledge.
Benefit
Makes business processes faster and smarter over time while reducing dependency on individuals.
(02)

Native Agentic System 
(Lightweight Multi-Agents)

Technology
A distributed system of lightweight multi-agents designed to collaborate in real time.
Benefit
Delivers true end-to-end automation of complex business processes — not brittle scripts or ticket bots.
(03)

Specialized Small Language Models (SLMs)

Technology
Domain-tuned SLMs optimized for IT, HR, Finance, and Compliance.
Benefit
Provides contextual intelligence tailored to business processes — faster, safer, and more cost-efficient than generic LLMs.
(04)

Containerized
Deployment

Technology
Fully containerized, runs in your cloud or hybrid environment with enterprise-grade governance.
Benefit
Ensures security, compliance, and data control while scaling automation across the enterprise.
(05)

Browser & Computer Automation

Technology
Native ability to mimic human actions across web and desktop environments.
Benefit
Automates legacy and non-API systems that other platforms can’t — eliminating the last mile of manual work.
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Transform Your Enterprise Workflow

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Area chart showing ticket counts with a peak labeled 72% reduction by clustering; blue area represents total tickets from major systems, dark area represents AI ignored reduction.

Transform IT Into the Engine of Enterprise Automation

See how Cenna automates the manual business processes others can’t — and drives productivity and revenue per employee
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Dashboard of Cenna Executive Assistant showing SLA Metrics including 2312 total cases, 98.8% SLA compliance, 95% quality adherence, and 10.2% SLA agent warnings, plus weekly summary with average resolution time of 32 minutes and 345 tickets assisted.
Boost Productivity with Cenna
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1 Ferry Building Suite #201
San Francisco, CA 94111
contact@cenna.io
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